This year I'll be sharing my ideas on the opportunity for telcos to extract more value from the billing relationship with their customers and looking at the unique opportunities that telcos have via their customer billing accounts. The current economic challenges make it more imperative than ever that telcos maximise the benefits of the relationships they have with their huge customer bases; and increase the value of those relationships to their customers.
Some background on the event from IIR:
IIR’s BSS Summit 2009 will mark the 16th anniversary of the flagship event in our Telecoms Billing, Customer Care and Revenue Management portfolio. Previously known as BIMS and Billing Systems, the event has earned its credentials as the essential meeting place for billing and IT professionals in the EMEA region.
The event delivers a comprehensive conference with an Operator-only speaker panel, interactive masterclass and discussion sessions, networking events and the leading exhibition of BSS suppliers. Attendees will benefit from a full update on how to effectively develop billing, IT, customer care and revenue management strategies and how it should evolve in the future.
The aim of the event is to discuss and define best practice and share experiences of achieving innovation in billing and BSS.
In addition to pre and post conference seminars and tutorials, the main conference will examine issues across the following topic streams:
· Driving Efficiency And Best Practice In Billing
· Strategy and Transformation In Billing And BSS
· Revenue Assurance and Collections Strategies
· BSS Strategies for Convergence
· CRM and Customer Experience
· New Business Models / Mobile Broadband
· Real Time Charging
· Business Process Management
· Business Intelligence
The event will be held 8-11 June, Hotel Okura, Amsterdam.