Thursday, 1 May 2008

Vodafone - a much happier customer

Earlier this morning I posted about the issues I was having with my new Vodafone contract. Since then two things have happened - both positive. The SIM card turned up in the mail - 2nd class as promised! And Tom Rushton from the Vodafone Forum Intervention Team commented on my post offering to help. Fortunately I no longer need his help but I am impressed that Vodafone not only picked up the issue but also sought to address it.

This episode has highlighted process failures in Vodafone that I hope they can now address. I'd be very happy to discuss this further to help them improve the process for other customers.

Thank you Tom for picking this up.

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